Wellness Wind Down Ice Skating

Cancellation Policy

Booking, Cancelling and Rescheduling Policy: This policy outlines the procedures for booking, cancelling, and rescheduling appointments with Daventry Wellness. We understand that unexpected circumstances can arise, and this policy is designed to be fair and flexible while also respecting our time and resources. Booking Bookings can be made through the website www.DaventryWellness.co.uk. We require full name and the date and time of the appointment and what you would like help with. Upon confirmation, you will receive a booking confirmation email with all the details. Cancellations You can cancel your appointment free of charge up to 4 hours before the scheduled time. Cancellations can be made through the website or through GroupMe. Cancellations within 4 hours of the appointment will result in a full charge or a reduction by 1 session in your plan allowance. Rescheduling You can reschedule your appointment free of charge up to 4 hours before the scheduled time. Rescheduling can be made through the website or through GroupMe. We will do our best to accommodate your preferred new time slot, subject to availability. Rescheduling within 6 hours of the appointment will be treated as a cancellation and the cancellation policy will apply. Pricing Plan Allowances For clients with pricing plans, cancellations within 4 hours will result in a deduction of the booked appointment value from your remaining allowance. Rescheduling within 4 hours may be subject to availability based on your plan limitations. Contact Information If you have any questions about this policy or need assistance with booking, cancelling, or rescheduling an appointment, please contact us at hello@daventrywellness.co.uk or our telephone 07441 396336

Contact Details